Tag Archives: Care

How CRM can add personal care to healthcare

For decades, retailers, wholesalers and other business enterprises have leveraged customer relationship management systems to manage transactions and communicate with customers. The increasingly refined data gathering, analysis and collaboration capabilities of today’s CRM platforms are a powerful combination that enable faster response, more informed decisions, customized experiences and higher levels of customer satisfaction. While information… Read More »

Money will be lost in health care. This is true no matter how we describe it.

Does anyone in medicine, particularly emergency medicine, understand why we lose money? Why we have to push those metrics so hard to capture every dime? I mean, we’re constantly reminded that satisfaction scores, and time-stamps and time to door, time to needle, time to discharge, reduced “left without being seen” scores are connected to the… Read More »